US

faq generic

Schertler SA is a company who operate on the market since more than thirty years. All products presented are solely and entirely produced by us at our production facilities in Mendrisio (Switzerland). Our business model is inspired by the customer satisfaction which we believe is vital to establish a direct line for the purpose of complete and accurate information about our products and services to support. For more detailed and transparent information, please refer to the "about us", "Business model" and "Team".

All the products on this website are produced by ourselves and guaranteed by us, without having to contact other manufacturers or service centers outside. Also, being ourselves producers, we can guarantee the immediate availability of spare parts, together with the most qualified technicians for the service, in or out of warranty, the products sold on this website or in the showrooms listed in the section.

Certainly we will be happy to receive your positive comments about the quality of our products. The positive comments represent for us the best stimulus for our work and repay us of efforts to continue to improve our products and our services; we would be pleased to receive them on our e-mail info@schertler.swiss or even on our FB page. In parallel, will also welcome constructive criticism which helps us to improve and would appreciate you reported any dissatisfaction directly to the General Management to email management@schertler.swiss that will address the appropriate checks; each claim will be duly taken into account.

Certainly yes; our comfortable and spacious showroom in Mendrisio (Switzerland) is available for any listening test and technical insights, with the direct assistance of highly specialized staff.
For appointments please call +41 91 630 0710 or write us at the e-mail: info@schertler.swiss .

For any special request please E-mail us at info@schertler.swiss .
We will connect you with the right person.

B-Stock qualification refers to a product which we don't sell as a new A-Stock because might have been returned by a customer within "right of withdrawal" lapse of time or might come from our showrooms or might come from our production dept with slight aesthetic issues such as a small scratch or a painting flaw or in scratched original package. Even though "B-Stock" products may look like not new, they are always inspected and tested in all of functionalities by our QC dept and are covered with our "factory warranty" and our "30 days money back" guarantee.

Availability of B-Stock is always limited, sometime to one unit only; available q.tis are sold on "first came first served basis".

Pics of specific model available on demand.

C-Stock qualification refers to a product that might have been refurbished or repaired by qualified technician and will very likely shows significant signs of prior use. It works properly but may not come with all original accessories and original package. Generally guaranteed for a limited time. Detailed status and flaws of each C-Stock product offered in our website is always precisely reported. Availability of "C-Stock" is always limited, sometime to one unit only; available q.ties are sold on - first came first served basi.

Pics of specific model available on demand.

Being able to repair an item you are passionate about is very important. In order to be able to offer you the best possible support, Schertler has carefully selected official service centers.

To read about the Schertler warranty, please gop to the General conditions, point 10.

SWITZERLAND - SCHERTLER SA

Via Beroldingen 18, 6850 Mendrisio, Svizzera
Tel. +41 (0)91 63 00 710 
Thomas Brusati: service.ch@schertler.swiss 

FRANCE - EU REPAIR CENTER c/o JBK audio

10 Village Piel, 50400 - Saint Planchers. France
Tel. +33 (0)2 33 59 51 75 
Philippe Sadoughi: philippe@jbkaudio.com 

ITALY - C.E.P. s.n.c.

Via A. Volta, 71, 21010 Cardano al Campo (VA), Italy
Tel. +39 0331 260403 
Lino Ferrari: info@cepsnc.net 

USA - AMP GUYS

4051 West 1st Street, 32771 Sanford, (FL) USA
Tel. +1 407-362-1528

www.ampguys.com
Rick Gessner: rick@ampguys.com 

USA - HAROLD LARUE Mastering

13832 Paradise Valley Drive, 77069 Houston (TX), USA
Mob: +1 614 804 9772
Harold LaRue: haroldlarue@gmail.com 

USA - GPS ELECTRONICS George Tomasich

13045 Tom White Way, Ste I,  90650 Norwalk (CA), USA
Tel. +1 562 802 0840
www.gps-electronics.net
George Tomasich: gpselectro@yahoo.com 

USA - CONDOR ELECTRONICS

10007 Aurora Ave N, 98133 Seattle (WA), USA
Tel. +1 206 633 5190
www.condor-electronics.com
Peter Toms: ptoms@condor-electronics.com 

UK - KELD AMPWORKS

Unit 22 Hardy's Industrial Estate, Hawton Ln. Fardon NG24 3SD
Mob. 07999 575676 
www.ampworks.co.uk
Rowan Diskin: rowan@ampworks.co.uk 

CANADA - STUDIO ECONOMIK

215 St-Augustin, Montréal, Québec - Canada, H4C 2N7
Near Place St-Henri's metro station
Tel. +1 514 937 2000
www.economik.com
Tyler Crawford: tyler@economik.com 

AUSTRALIA - CORNERSTONE Technology

PO Box 756, Mount Waverley 3149 - Australia
Tel. +61 0404 023 843 
www.cornertech.com.au
Steven Pass: stevenp@cornertech.com.au 

JAPAN - CHUBU DENSHI Gakki Co.Ltd. (Dr.Music)

Zip:463-0025 1407, Motogo-1, Moriyama, Nagoya-city, Japan
Tel. 81-52-739-6412
Toshiya Fujiwara: repairmantoshiya@doctormusic.co.jp 

 

Schertler SA
ADDRESS:
via Beroldingen 18
6850 Mendrisio
Switzerland

VAT number:
CHE-104.762.948 IVA
 
  info@schertler.swiss 
  +41 91 630 0710
  +41 91 630 0711
SUPPORT AND REPAIRS
Open a Ticket : Schertler Support

  +41 91 630 0710
  +41 91 630 0711
: FAQ-Generic Pt.8
 
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