faq orders

No, registration is not mandatory. For maximum simplification of the procedure of purchase, for the best privacy, our website allows you to finalize your purchase without prior registration. The request for a simple email delivery is intended only to confirm the details of the purchase and to keep you informed about the status of the shipment. Registration is recommended so we can send newsletters, but is not required to buy.
Everything is pretty simple; our website is characterized by clarity and ease of use. Using the "Add to cart", you activate the process; after which just click "Proceed" and complete the process by ing the required minimum data needed to complete the purchase and to allow us to arrange shipment.
For any problems or concerns, please contact us at or by telephone at +41 91 630 0710.

At the end of the purchase process you will receive an email confirmation which will be summarized all the details of the order with the notification of the shipment.

There is No minimum order amount.

If the product on the webpage can be purchased that means its availability in stock generally is immediate, since we are the manufacturers of all the products.
Alternatively, the purchase option is turned off or, in the case of finishes or customized versions, the availability will be confirmed by e-mail.
The discontinued models that are no longer available, are systematically removed from the site or marked as discontinued.

Certainly; if the product is listed on the site, although listed as "not available", it is still a model in current production (excluding discontinued products). Contact us at and we will put in booking your order confirms these delivery times.
The payment will be required only when the availability of the product ready for shipment.

Some discontinued models are removed from the website but it can happen that they are still available in minimum quantities or as ex-demo from showrooms. For this kind of requests, please contact us by phone or email at and we will be happy to assist you by checking the availability of the required model or suggesting a viable alternative.

All prices are already inclusive of correct VAT rate.

Sorry but it is not possible. As we work to better the competitiveness of our products and services, our policy excludes differentiated negotiations.

As the producers of all the proposed models, we believe unlikely that there are lower prices than those indicated in our website and practiced in the showrooms. We can not be ruled out that this can happen for reasons beyond our control and difficult to verify, but we can still not give you a different price then that stated on this website. In addition to the assessment of the price, we would like to invite to consider the other aspects of the sale like the clause "30 day money back guarantee" and the technical service reserved for purchases on our website and at the authorized showrooms. For our knowledge, however, we will be the grateful if you would report any lower prices than those stated by us.

Yes. In addition to our webshop, our products can be purchased at one of our authorized centers (listed in section "DEALERS") or can be ordered by calling our customer service in Switzerland at +41 91 630 0710 from Monday to Friday during office hours 08:00-12:30 and 13:30-17:30.

Yes! In order to ensure to all customers in Europe the same high level of assistance, to customers who have purchased from us at our show rooms in Mendrisio (Switzerland) or at other showrooms listed in the section, to which therefore it would not be a legal right to withdraw, if at the relevant purchased product website page ( ) appears an ("30 Days money back"), you can bring us back the product within 30 days of purchase, without releasing motivation, and obtain credit in your account.

Schertler SA
via Beroldingen 18
6850 Mendrisio

VAT number:
CHE-104.762.948 IVA 
  +41 91 630 0710
  +41 91 630 0711
Open a Ticket : Schertler Support

  +41 91 630 0710
  +41 91 630 0711
: FAQ-Generic Pt.8

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