faq generic

Schertler SA is a company who operate on the market since more than thirty years. All products presented are solely and entirely produced by us at our production facilities in Mendrisio (Switzerland). Our business model is inspired by the customer satisfaction which we believe is vital to establish a direct line for the purpose of complete and accurate information about our products and services to support. For more detailed and transparent information, please refer to the "about us", "Business model" and "Team".

All the products on this website are produced by ourselves and guaranteed by us, without having to contact other manufacturers or service centers outside. Also, being ourselves producers, we can guarantee the immediate availability of spare parts, together with the most qualified technicians for the service, in or out of warranty, the products sold on this website or in the showrooms listed in the section.

Certainly we will be happy to receive your positive comments about the quality of our products. The positive comments represent for us the best stimulus for our work and repay us of efforts to continue to improve our products and our services; we would be pleased to receive them on our e-mail or even on our FB page. In parallel, will also welcome constructive criticism which helps us to improve and would appreciate you reported any dissatisfaction directly to the General Management to email that will address the appropriate checks; each claim will be duly taken into account.

Certainly yes; our comfortable and spacious showroom in Mendrisio (Switzerland) is available for any listening test and technical insights, with the direct assistance of highly specialized staff.
For appointments please call +41 91 630 0710 or write us at the e-mail: .

For any special request please E-mail us at .
We will connect you with the right person.

B-Stock qualification refers to a product which we don't sell as a new A-Stock because might have been returned by a customer within "right of withdrawal" lapse of time or might come from our showrooms or might come from our production dept with slight aesthetic issues such as a small scratch or a painting flaw or in scratched original package. Even though "B-Stock" products may look like not new, they are always inspected and tested in all of functionalities by our QC dept and are covered with our "factory warranty" and our "30 days money back" guarantee.

Availability of B-Stock is always limited, sometime to one unit only; available q.tis are sold on "first came first served basis".

Pics of specific model available on demand.

Being able to repair an item you are passionate about is very important. In order to be able to offer you the best possible support, Schertler has carefully selected official service centers.

To read about the Schertler warranty, please gop to the General conditions, point 10.


Via Beroldingen 18, 6850 Mendrisio, Svizzera 


Kirchenbühlstr. 2, 90518 Altdorf, Germania 

    C.E.P. s.n.c.

Via A. Volta, 71, 21010 Cardano al Campo (VA), Italy - attn: Ferrari Lino - (per il mercato italiano, solo per merce fuori garanzia)

    AUDIO 3000, Dennis Sardilli

3630 Morton St, 32217 Jacksonville (FL), USA
+1 904 557 8413 Monday - Friday 9am to 5pm - Saturday by appt.

    Harold LaRue Mastering

13832 Paradise Valley Drive, 77069 Houston (TX), USA
+1 614 804 9772 mobile/text


10007 Aurora Ave N, 98133 Seattle (WA), USA
+1 206 633 5190

    GPS ELECTRONICS George Tomasich

13045 Tom White Way, Ste I,  90650 Norwalk (CA), USA
+1 562 802 0840


Schertler SA
via Beroldingen 18
6850 Mendrisio

VAT number:
CHE-104.762.948 IVA 
  +41 91 630 0710
  +41 91 630 0711

  +41 91 630 0710
  +41 91 630 0711
: FAQ-Generic Pt.8

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