Right of withdrawal

Right of withdrawal

The right of withdrawal is a right recognized by the consumer for remote purchases and is governed in Switzerland by applicable laws.

This right is embodied in the facility for the consumer to be able to unilaterally withdraw from the purchase contract within 14 days of receipt of the product and is determined as follows:

Who can / cannot use this right: The right of withdrawal is a facility for customers ("consumers") who purchase for purposes that are not related to a business. Under the current regulations, customers who have purchased for commercial, professional or VAT purposes are excluded from this right of withdrawal. The right is likewise understood to exclude purchases that are not covered under "distance sales" and products that have been modified or customized on request.

Exercising the right of withdrawal: The customer "consumer" must inform us of his/her decision to withdraw from the contract by contacting SCHERTLER SA, via Beroldingen 18, 6850 Mendrisio, Switzerland - by telephone +41 91 630 0710, Fax +41 91 630 0710, or email: info@schertlergroup.com). On receipt of the withdrawal notification, SCHERTLER SA will (within two days) issue a return authorization (RMA) number, along with instructions for returning the product. After receiving the RMA number, the customer should return the product to the following address: SCHERTLER SA, via Beroldingen 18, 6850 Mendrisio. We will not accept cash on delivery. For questions or clarification on the procedure, please contact our customer service department at the above address.

Returning the shipment: The product must be shipped prepaid (with the goods travelling at the expense and risk of the sender) to our address in SCHERTLER SA, via Beroldingen 18, 6850 Mendrisio, within 5 days of the receipt of the RMA number. The requirement for the property to be returned as it is forms an essential condition for the exercise of the right of withdrawal. For this purpose, we recommend using appropriate external packaging that prevents the original packaging being damaged, or altered in any way; the product must also be accompanied by all its original components (accessories, power cables, manuals etc). Any shipment received that contravenes the procedure laid down in the Code of consumption will be rejected and returned to the sender along with any relevant handling expenses.

Reimbursement: Should be received within a maximum of 14 days from receipt of goods and subsequent verification that the legal conditions apply. Unless the customer has opted to receive a credit, we will make a bank transfer as indicated in the notice of withdrawal to the 'full amount of the bill of sale, including any shipping costs that have been incurred during the purchase process.


Extension of the right of withdrawal to 30 days

Broadly interpreted, if a product appearing on our website (www.schertler.com) is shown with "30 days money back", the customer is guaranteed an additional 16 days
to exercise the right of withdrawal (for distance contracts an additional 14 days is required by law to exercise the right of withdrawal). During this period, the customer has the right to return the product(s) purchased to SCHERTLER SA. The goods travel at the expense and risk of the customer.
Where there is an obvious depreciation in the value of the goods due to use, neglect or lack of one of the original components, SCHERTLER SA reserves the right to withhold compensation for damage, which may involve a reduction in the refund of the purchase price or a refusal to redeem the goods, which in this case will be returned to the customer.
Exceptions to the above include customer requested customized products, and “consumables” including cables and software, as well as any products that cannot be resold for hygiene reasons such as earphones, headphones, microphones, etc.

If a purchase does not meet your expectations, or you believe you have the wrong purchase or have simply changed your mind, no problem! Subject to all the clauses above, our "30 days money back" guarantee allows a full 30 days for purchases made directly from us to be returned for reimbursement or, at the option of the customer, a credit to be made to a sales account. This ensures transparency and security for all purchases made.

Extension of the right of withdrawal for purchases at our showrooms

For customers who have bought from us at our showrooms in Potenza Picena (Italy) or Mendrisio (Switzerland), for whom there would not be a legal right to withdraw: If the relevant purchased product also appears on the product pages of our website -www.schertler.com – displaying the "30 days money back" icon, however if returned within 30 days of purchase, with the receipt and without reason, it is possible to obtain the withdrawal. Any costs for return shipping and handling that may be charged in the purchase process will not be refunded.