After sales assistance

After Sales assistance

In addition to the terms of the legal guarantee, after sales support also applies to the following situations:

(a) Product not working on arrival (DOA, "dead on arrival") or during first use. Should this occur (although it is unlikely), the customer should report the incident to SCHERTLER SA within two days of receiving the product. SCHERTLER SA will either replace the product, or refund the payment. In either case, SCHERTLER SA will send a courier to collect the product concerned at the company’s expense.

The product in question must be returned using a rigid box containing the original packaging, which must be free of any writing or tears, and must include all the supplied accessories. Internal package protection should also be used to keep the product in good condition during transportation. If the above conditions are not met, the goods will be returned to the customer at his/her own expense and it will not be possible to implement the DOA service.

(b) Delivery of a product other than that ordered. Should this occur (although it is unlikely), the customer should report the incident to SCHERTLER SA within 10 days of receiving the product. SCHERTLER SA will send a courier to collect the product concerned at the company’s expense and send the customer the correct product.

The item must be returned in the condition in which it was delivered, showing no signs of damage, or writing on the packaging, and without having been opened or used in any way. Use a rigid box and special packaging to protect the product from damage during transportation. Opening the package will only be allowed if it is impossible to verify from the external packaging whether the correct product has been delivered.

(c) Delivery of incomplete products / components missing. Should this occur (although it is unlikely), the customer should report the incident to SCHERTLER SA within 10 days of receiving the product. Once verified, the company will supply the missing elements as soon as possible (no later than 10 days).